How to Request a Refund

What to do if something goes wrong with your order.

Contact the seller first

Most issues are resolved directly with the seller. Go to Inbox and send the seller a message explaining the issue.

Sellers have 48 hours to respond. Most sellers are responsive and will work with you to resolve the issue.

If the seller is unresponsive or unable to resolve the issue, contact StoneFjord support at support@stonefjord.com with your order details.

Approved refunds are processed back to your original payment method within 5–10 business days depending on your bank.

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Need more help? Browse other guides or contact support.